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Welcome to the Redline Shop Help Section |
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You will find below the 25 most asked questions. If for any reason you don't find what you are looking for you can email us at sales@redlineshop.com. |
| # | Question | Anwser | ||||||||||||||||||||||||||||||
| How much is Shipping?
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| How do I delete an item form my basket? | Go to Your Cart. When it comes up you will see a remove button on the far left of the item listed. Just click on that button. | |||||||||||||||||||||||||||||||
| I did not receive an order conformation when I ordered. | If you did not receive an order confirmation then what happened is your mail system kicked it out as spam. They are generated by computer when you order, so mail systems sometimes will kick them out as spam. It all depends on how high you have your spam filter set. Decrease the sensitivity of your spam filter or allow mail from your URL. | |||||||||||||||||||||||||||||||
| What types of payments do you accept? | We accept PayPal, Visa, Master Card, Debit Cards, Personal Check and Money orders. | |||||||||||||||||||||||||||||||
| What is your shipping address? | 2505 E. Irwin Way, Eugene, OR 97402 | |||||||||||||||||||||||||||||||
| How do I order? | After you have found the item you are looking for you just add it to your cart. If you want to remove an item you can go to your cart or basket and remove the item there. | |||||||||||||||||||||||||||||||
| Is my information that I send you safe and do you give it out to anyone? | Your credit card and personal information is perfectly safe with us. We do not give out personal information. Your credit card is not saved on our server. It is deleted after the order has been placed. That is why you have to enter your credit card number every time you order. | |||||||||||||||||||||||||||||||
| What method of shipping do you use? | We try to keep our shipping cost low because of all our repeat business so we ship everything through the US mail. Most packages take about 3 days to deliver from the day they were shipped. | |||||||||||||||||||||||||||||||
| Do you ship Spectra Flame Paint out side the United States? | N0, We can not ship paint outside the US. | |||||||||||||||||||||||||||||||
| What type of Guarantee do you offer? | We offer a 100% money back guarantee. You can return for any reason. | |||||||||||||||||||||||||||||||
| Are these parts like the originals parts? | Our parts are the closest thing to the real parts on the market. You will not find better quality product or as large of a selection. | |||||||||||||||||||||||||||||||
| I cant find the part I am looking for? | Even though we are the largest producer of Redline parts, we do not carry every part. Some parts the demand is so low that it would not warrant making a mold and casting the part. You can always email us and ask if you don't see what you are looking for. | |||||||||||||||||||||||||||||||
| Do you restore redlines? | Yes we do. The cost starts at $30.00 and goes up from there. Just email us and ask for a quote. | |||||||||||||||||||||||||||||||
| I have a part that I would like to reproduce, Can you guys made a custom product for me? | Yes, We can make low production runs and even make custom mold for you. | |||||||||||||||||||||||||||||||
| What other service do you offer? | Besides, selling redline restoration supplies, we can also make small production runs for you or make a custom mold for you. We can also make custom decals your make custom diecast cars for your group or club. Just email for a quote. | |||||||||||||||||||||||||||||||
| What do other people say about you products and service? | You can check out our customer testimonials HERE. | |||||||||||||||||||||||||||||||
| Do I have to Log in to place an order? | No, You can place an order with or without logging in. If you do log in, our server will store your name and address so you don't have to type it in again on your next order. | |||||||||||||||||||||||||||||||
| I have seen other people sell parts on the internet. What is the difference between your parts and theirs? | First of all we guarantee our
parts 100%. The others will not do that because most of them are people
playing around with molds and resins trying to cast parts. Since they
are not doing it with the correct equipment, they come out with bubbles
and the material is either too soft or too brittle. You can read
out
testimonials and
find this to be the case over and over. Second, We supply the largest inventory in the world, and will continue to do so. We have been around for 10 years and we stand behind our products. |
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| Do you have a brick and mortar where I can go and see the parts in person? | I am sorry we only sell over the internet. If for any reason you are not satisfied with our product we will refund you your money back plus shipping. | |||||||||||||||||||||||||||||||
| Do you offer Dealerships? | Yes | |||||||||||||||||||||||||||||||
| Do you sell your product on Ebay? | No, be very careful of people on Ebay who claim to be selling reproduction parts. Some people have tried to sell their parts as Redline Shop Parts. | |||||||||||||||||||||||||||||||
| I would like to buy a color other than what you have listed. Where can I get other colors? | For the other colors of Hot Wheel Redlines I suggest using Testors paints. Most of their colors are a very close match to the enamel colors they used on their enamel paint jobs. | |||||||||||||||||||||||||||||||
| I forgot my password and can log on | No big deal. Just sign up again or order with out logging in. | |||||||||||||||||||||||||||||||
| How long does it take to get my order? | Most orders ship 2-4 days after they are placed. Some parts may have to be made so those orders can take up to 10 days to receive you order. Most of our parts are on hand and there are no delays. | |||||||||||||||||||||||||||||||
| I don't trust ordering over the internet how else can I place an order? | You can phone an order in. Our phone number is (541)461-7139 | |||||||||||||||||||||||||||||||
| I would like to put a link to the redlineshop on my page, Do you have an image to use as a tag? | Yes you can right click on
this image and save it and use it anywhere you need in your website. You
can resize it to any size you want.
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